We had a blast with the ladies of Women for Success this weekend as we enjoyed a champagne brunch and listened to a refresher on etiquette in today's business world presented by Susie Kanewske. With the support of Ferguson Wellman Capital Management, Hotel Monaco, Red Star Tavern this event raised over $4,500 to benefit Dress for Success Oregon - thank you everyone!

Now, check out the top ten social and business faux pas - are you guilty of any?

  1. RSVP! This means when someone sends an invitation, social or business related, you are to respond. It doesn't mean whether you are coming or not, just let them know one way or the other.
  2. Understanding the proper way to make an introduction. Older before younger, women before men and superior before junior. The simple way to remember this is the person you most want to impress, use their name first.
  3. Assuming business associate wants to be called by their first name. Refer to them by their formal name until they've given you permission or extend preference to their first name.
  4. Mistreating the secretaries and receptionists of clients. Learn to let them be your best ally.
  5. Not "giving good phone!" Also, remember to turn off those cell phones during meetings.
  6. Failing to put thank you's in writing. A simple note of thanks for a meal, a meeting, someone's time, etc. is just a simple common courtesy.
  7. Being consistently late and lax about making and keeping appointments.
  8. Drinking and doing business. Like oil and water, drugs, alcohol and business, do not mix. Remember that religion and politics fits into this category as well.
  9. Inviting superiors out socially before they've taken the initiative. Understanding the true meaning of "deference" and apply it in the social and professional world.
  10. Not realizing you won't get a second chance to make a first impression. Pay attention to details. This applies to your marketing materials, how you package yourself and the ambiance of your office. Smile, be real and ultimately make the other person feel comfortable. This is a true sign of impeccable manners!
 


Comments

11/17/2011 15:42

Help! I don't understand what #1 means. I missed the talk so I understand this would be more clear in the context of a live presentation. I am also confused about #2. (For the introductions, do you say "Older, have you met Younger?" or [to Younger] "I would like to present Older. She is....")

Thanks in advance for the clarification! This is a helpful list and I thank you for sharing your insights.

Reply
11/18/2011 10:17

Hi Rachel!

#1 is simply get back to the person, when someone has sent you an invitation that says RSVP, with whether you can make it or not. And, do it right away!

#2 You will use the older, woman and person in a more senior position, or one that you want to impress, with their name first. "Mr. President, I would like for you to meet my very close friend, Susie."

Any other questions, please don't hesitate in asking. Thanks so much for your great questions!!

Susie Kanewske
Common Sense Consultant

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